Opening an account with Matchbet is easy! Simply fill in your details on our Registration Page, click 'Submit,' and we'll email you once we've set up your account.
Matchbet is legally obliged to store your personal details by the UK Gambling Act. We also use the details you give us to ensure that we only allow responsible adults with adequate sources of funding to use our Exchange, making the process safer for everyone. When you register with us we will verify your age, identity, address and credit history.
Matchbet uses GB Group's market leading URU software to verify the age and identity of anyone who registers to use the Matchbet Exchange. Matchbet are legally required to ensure that our users are all responsible adults with adequate sources of funding. Matchbet reserves the right to refuse an account to any individual, regardless of whether or not that individual has passed the identity checks we have in place.
If you forget your username or password, please Contact Us and we will be able to remind you of your username and reset your password. We suggest that you choose a memorable password, but something not easily guessed by others.
Changing your password is very straight-forward. Simply click on Change Password in the Preferences panel. You will be asked to enter your old password, and to confirm the new password you've chosen twice. For more information on this please see our detailed How To Pages.
You may be asked to confirm your security questions in a number of circumstances, and either online or via telephone. The questions are your guarantee that no-one else can access your account and make sure that your details are stored securely. Matchbet will never ask you for your password or security questions by email.
You do not need to deposit funds with Matchbet when you open your account with us, but you will need to do so before you are able to place a bet. Matchbet does not offer credit to any of its users; in order to place a bet you must have sufficient funds in your account to cover it and Matchbet will secure these funds until the result is determined and the winner is paid.
You can set a deposit limit on our account by opening the Preferences panel and selecting the amount you wish your limit to be. This limit will apply to a 24 hour period, so you will be deciding the maximum amount of money you can put into your Matchbet betting account in any 24 hour period.
Users should be aware that withdrawals do not affect the deposit limit, so if you withdraw funds the amount will not be deducted from the amount you have deposited. For more information on this please consult our detailed How To pages.
If you choose to decrease your deposit limit, the change will take place immediately. Should you request an increase, however, there will be a 24 hour wait before the increase is applied; this is legally required of Matchbet and is part of our commitment to Responsible Gambling. Once your request to increase your limit has been authorised by Matchbet you will receive a message and be asked to confirm that you still wish to change your limit.
You can set an exposure limit on our account by opening the Preferences panel and selecting the amount you wish your limit to be. This limit will apply to a 24 hour period, so you will be deciding the maximum amount of money you can put at risk in any 24 hour period. This limit exists so that you can limit the amount you lose. For more information on this please consult our detailed How To Pages.
If you choose to decrease your exposure limit, the change will take place immediately. Should you request an increase, however, there will be a 24 hour wait before the increase is applied; this is legally required of Matchbet and is part of our commitment to Responsible Gambling. Once your request to increase your limit has been authorised by Matchbet you will receive a message and be asked to confirm that you still wish to change your limit.
You can review the bets you have placed In the Account panel in the bottom left-hand corner of the screen. Using the Bets panel you can choose to view all the bets you have placed, or select a specific type (for example, matched bets only). You can also select how many bets you're shown or search for information by Bet ID.
In the Bets panel you will be able to see all available information about any bets you have placed, including their current status.
You will also find your Statement in the Account panel, and here you can see both your account balance, and the amount won or lost on any particular bet. You choose the date range that you wish to view yourself. This panel will also tell you what your global exposure is.
For further information on either the Bet or Statement panel please see our How To Pages.
Matchbet is committed to encouraging responsible gambling and would like to help you if you feel you may be gambling too much. Please see our information on Problem Gambling which contains guidance on where you can find advice and assistance.
If you would like to ensure that you cannot bet using the Matchbet Exchange for a given period of time you may self-exclude. Self-exclusion means that your Matchbet account will be closed for a minimum period of six months and won't be opened again under any circumstances until the end of the exclusion period.
If you wish to self-exclude please Contact Us.
To deposit funds into your account you will need to send a cheque to Matchbet at our registered address, available on our Contact Us page.
Matchbet is currently working on implementing credit card payment mechanisms and we hope to have these in place very soon. Users will then be able to fund their betting account directly.
At the moment in order to withdraw funds you should contact Matchbet and we will send you a cheque.
We are currently working on implementing credit card payment and withdrawal mechanisms and hope to have these in place very soon. Users will then be able to withdraw funds directly from their betting account.
Ukash is available in convenient locations, such as convenience stores, petrol stations and online.
An interactive location finder can be found on the Ukash Website.
Ukash can be issued to anyone with the cash to get a voucher or card There are no age restrictions on buying Ukash nor are you required to provide financial information or undergo credit checks.
Ukash is valid for 12 months from the date of issue.
It�s just like losing cash so it�s important that you look after your Ukash voucher or card.
If the value of the transaction is less than the Ukash value a new Ukash number and expiry date is shown on the screen. This should be printed and retained for future use.
By selecting Ukash Tools at www.ukash.com you are able to combine multiple vouchers into one larger voucher with a new expiry date. You can also split a large voucher into a number of smaller value vouchers. In each case the original vouchers will be made void and cannot be redeemed.
The Ukash Homepage has the latest and most up to date information on the Ukash system, including where you can buy Ukash with an interactive map, secure tools for combining and dividing vouchers, and a currency converter.
A back bet is a bet on something to happen, ie. for a football team to win a match or a horse to win a race.
A lay bet is a bet on something not to happen, ie. for a football team not to win a match or a horse not to win a race. In the case of a football match, a lay bet on a team would be successful if the other team won or if the result was a draw.
Trading is an activity which would be almost impossible in an ordinary bookmaker's shop. It is having more than one bet on a market and seeking to improve your position.
Placing a bet on the Matchbet Exchange is straight-forward. Simply choose the event you wish to bet on from the selections on the left-hand side of your screen then choose the result you want to bet on. Once you have chosen an outcome, for example Manchester United to win, the Place Bet panel in the bottom right-hand of the screen will show the details of your bet. You can choose how much you want to bet and then submit it.
For detailed guidance on how to place more complicated types of bet please see our How To Pages.
To find out whether or not your bet has been matched you can look in your Bet Statement. On the left-hand side of this panel you will be shown the status of your bet ie. matched, open, pulled. If your bet has partially matched you will be able to see what percentage of it is still open.
When you log into the Matchbet Exchange you need to open the Event Tree on the left-hand side of the screen. This will open a list of the different events on which Matchbet is offering bets, for example football, rugby, tennis and special bets. Clicking on one of these events will then bring up a list of fixtures and you can then choose which you want to bet on. For more detailed guidance on how to find the market you want to bet on please consult our How To Pages.
Unlike some other betting exchanges, Matchbet does not require you to bet a minimum amount. Instead you can choose to bet any amount you like.
A crucial advantage of the Matchbet Exchange is that you can request better odds if you don't like the ones we're offering. You can use the Place Bets panel to enter the odds you would like. Your bet will be accepted, but if the odds you've requested are not already available in the Exchange it won't be matched. If we don't match your bet it will remain in the Exchange as an offer until either someone accepts it or you remove it.
Users who have unmatched (open) bets in the Exchange should be aware that it is their responsibility to monitor them. If an event takes place which effects your bet Matchbet will not cancel it. For example, if you have placed a bet on Chelsea to win the Premiership at the beginning of the season and the bet has not yet been matched, you should be careful to make sure that you cancel your bet if circumstances change. For more guidance on this please see our detailed How To Pages.
Odds on the Matchbet Exchange are displayed as Decimal Odds; this is why our odds look different from the fractional odds that you might see in a high-street betting shop. Decimal Odds include your stake as part of the total return, so if you bet £10 at odds of 3.0 then your return will be £30. In a traditional bookmakers shop, these odds would be displayed as 2/1, returning to you your winnings of £20 and your stake of £10.
The advantage to using Decimal Odds is that they are simpler to use and allow Matchbet to offer many more prices. You can convert our Decimal Odds to Fractional Odds using our Conversion Chart.
You can cancel any bet which is open (unmatched) simply by highlighting the bet in your Bet Statement and pressing 'Cancel bet'. You can't cancel a bet which has already been matched, but if your bet has been partially matched you can cancel any part of it which hasn't been matched.
Any unmatched bets will be automatically cancelled when an event closes for betting.
Matchbet will settle all markets as quickly as possible. Events on the Matchbet Exchange are usually settled shortly after they end, but we take our responsibility to our users very carefully and ensure that we have official confirmation of results on all occasions. This can take time in some cases, for example when there is some dispute over the result.
Matchbet will take all reasonable measures to ensure that it obtains the correct, official result before settling a market but in the event that a market has been settled and the result is then changed, the original settlement will stand. Once settled a market will not be re-settled.
Please feel free to Contact Us if you would like to bet on an event or market which is not available on the Matchbet Exchange. We can make no guarantee that we will satisfy your request, but we are keen to hear of ways to improve the betting experience we offer.
If an event is cancelled all bets are void. What happens to a bet when the event you're betting on is postponed will depend upon what sort of event it is. You can find out what happens for different event on our Rules Page. Users should check the Matchbet Rules regularly as they may change from time to time.
If you have a complaint of any sort please Contact Us in the first instance and we will do everything we can to help to resolve it.
